I aim at making the RichWP Theme FrameWork as easy to install and set up as possible. However, if you run into problem I am there to help you out. Check the testimonials below. I take great pride in my support and I won’t let you stand in the rain.
Let’s solve your problems right away. As long as these concern my WordPress themes, please consider me an expert! But if you are having a tough time with WordPress in general, I can probably help you out too.
Anyway, over 80% of the support requests I have received in the past were being solved by pointing out the right page in the manual. However, I have completely rewritten the manual and created a couple of very helpful tutorial videos.
To minimize response time check the manual and the tutorials before you hit me up with a support request.
Email: felix@richwp.com
Skype: felixkrusch
All the support for the initial setup on any of my WordPress Themes is FREE. I am not the kind of guy who is billing you right away. However, should you have so much for me to do that it goes beyond the free support, I will let you know instantly. I am currently charging $75.00 USD per hour for all other services.
The support provided by Felix has always been exceptional. Anytime I’ve had a question regarding his RichWP themes, Felix has responded very quickly, resolving any issues or questions I’ve come across.
Thanks Felix for all of your support so far. I highly recommend RichWP to anybody looking for great WordPress themes and amazing customer service!
Mike
I purchased my RichWP theme from Felix to launch the website for my business. My web knowledge is very limited and Felix coached me and gave me the courage to run my website on my own. He had many valuable tips on how to structure my site and which words to use.
When I did have questions, Felix was always there to answer them promptly. I highly recommend RichWP to anyone looking for a WordPress theme. His after-sales service is exceptional!
I recently purchased Felix’s PHOTO theme, and while I am quite experienced in working with WordPress there were a couple of things that are still just outside my level of experience and knowledge.
Felix always came to the rescue – a man of much patience I feel. But Felix is true to his word and offers excellent support, and does it so politely too.
I strongly recommend anyone looking for a great WordPress theme to look no further than RichWP.com and I have to echo the praise of others, his after-sales service truly is exceptional.
Thanks a million Felix.
I purchased Felix’s Rich Corp theme. Being completely new to wordpress, at first I was struggling a bit with the theme and wordpress in general but I quickly figured it all out… thanks largely to Felix. He prides himself on giving great support and I can confirm his support is top notch. He got me all set up and helped me with my problems… best of all he was extremely fast getting back to me. Overall I am glad I bought a theme off of Felix and so far have nothing but good things to say about my experience.
I have been working on precise customizations for a client using the RichWP Photo theme. I have requested Felix’s help more than once and he is always ready and willing to answer questions and help ensure your satisfaction with his themes.
The Big News theme has loads of possibilities for customization. It also includes a number of templates that provide welcome variation. I have put together a number of web sites, but never worked with WordPress, php, before. RichWP, has made site construction an easily understandable task. I ran into some hitches that I couldn’t solve as a novice. But Felix provided me with generous expert support all along the way. There is only one word for this combination of product and service: Excellent!
Felix, is a great help when running into problems, I have purchased two themes from him within the last 8 weeks and I’m very happy. Both sites had different issues that I ran into, Felix was very quick and responsive to my needs, Using Skype to communicate and solve the problem was a great solution. Felix has a great product and stands behind his customers who have supported him.
Tom
TKO Design Group, inc.
I bought the BigNews theme for my “Inside Wolf Kettler” blog, which is a companion to my photography website, http://www.wolfkettler.co.uk.
I had previously used a free theme but felt that my needs would be served better by investing in a paid, “premium” product from a professional developer.
Many paid for WordPress themes require the user to do quite a bit of extra work and to install additional plugins. Not so my theme from RichWP, which worked straight out of the box (or, rather, the download).
Setup was quick and painless. The customisation options allowed me to tie the blog in with the layout and graphic design of my website.
I particularly like the flexibility regarding excerpts vs. the first x number of words on the front page and the control and convenience over how thumbnail images are handled. When I was shopping for a new theme, I found this to be a problem with some other premium themes.
I did run into a couple of smaller problems not to do with the theme but WordPress functionality. Support was very prompt, helpful and efficient.
Overall, the implementation of my new theme was a surprisingly easy and stress-free experience. I would recommend RichWP wholeheartedly.
I’d developed websites in the past, but I was completely new to blogging software when I discovered the beautiful, clean designs created by Felix for WordPress. I was impressed with the prompt replies and service Felix provided whenever I needed help. Thanks to his Magazine theme, I was able to build a very professional-looking webzine in very little time.
I’m looking forward to the new RichWP Theme FrameWork for WordPress being available for the Magazine theme, and recommend Felix & RichWP without hesitation!
Thanks again Felix :-)
©EpicureanPiranha
Thank you so much for your help.
I actually really appreciate it. I’ve hired people and purchased web sites in the past, and I can honestly say your support has been the best experience I’ve ever had. Your responses are quick, and precise.
I also think your work is outstanding, keep up the great job!
I look forward to using more of your stuff and I will recommend it to everyone who’s interested.
Steven
Felix’s support has been absolutely first class, not only in relation to the theme and framework that I purchased, but also regarding basic questions relating to wordpress which I should probably know myself.
Thanks again for all your help and patience.
Tim
I thought for sure that I was the only one that needed help after making what I thought were big mistakes.
Thank you testimonial page for proving me wrong!
Oh and thank you Felix for fixing them!!!
Zion
I can be somewhat thick headed at times while trying to get my brain around something new. I just want to thank Felix for standing by when help and input was needed.
Felix your support for your products have been first class all the way!
Steve
Felix’s themes stand-out for me. At the front-end, they’re clean, crisp and contemporary – perfect “picture frames” for business content. At the back-end, I really like the flexibility and ease of use.
Also, Felix is just brilliant at service. He is helpful, to the point and his response times are better than those of most mega-corporations. I’ve often had serious, substantive help within a few minutes of asking for it and I’ve never waited more than a (very) few hours.
Felix and RichWP are absolutely exemplary! Highly recommended.
Simon
Firstly this is just an awesome product. Felix has always been quick to respond to my enquiries regarding any issues i’ve had which has allowed me to progress quickly to the next step.
This kind of support on top of an already great product has exceeded my expectations which is why it with pleasure I recommend this to anyone.
Thanks Felix
I’ve got to say – felix and his support is AWESOME.
He responds just as quick as I hit ‘enter’ on my issues, and he’s insanely friendly and knowledgeable about wordpress and his products as well.
I HIGHLY recommend purchasing any of his themes – the themes and support are 100% topnotch!
Thanks Felix!
Jeff
I absolutely recommend RichWP as a framework for WordPress. The themes are easy to install, and brilliantly straightforward to customize.
And a special thanks for the support from Felix. Any queries were answered straight away, very helpful and friendly. Thank you!
Alison
What I like about Felix is that no one is left behind. Because no matter what’s the question, or how small the issue seems to be, he stays with you until it is solved.
I am overly impressed, not only by your product, but by your professionalism and customer service. I have no doubt that RichWP is going to serve my needs perfectly. I have a lot of tweaking and testing to do, but I know that in the end I will have the website I was looking for.
First thing first, the theme is really amazing and once you get past the initial “wow” factor you see how easy it is to work with. Love it! As for the support and after sales service, I’m really impressed with how Felix has helped me. After a few minutes chatting I felt like I could master the theme – and I’m no techy, that’s for sure. Great service and product. Thanks!
I am using the Rich WP Affiliate theme now. It has so many features that help me make money with my website. Also, Felix holds your hand when you set it up. He is fast and responsive.
It’s more expensive than most themes you buy, and worth every penny.
Thanks very much for the super fast response and competent advice on Skype! All sorted and I’m up and running. RichWP is just great fun. Highly recommended.
I had been looking for good grid design themes and tried a few, free and commercial. RichWP is worth every penny, the best grid solution for WP hands down!
P.S.: Hab’ mir doch gedacht, dass sich Dein Name sehr Deutsch anhoert :)
I agree with Christopher above. Felix’s theme is worth every penny.
Not only is the product wonderful to work with but Felix gives excellent customer service.
I am not much of a coder as I am a marketer but he gave me clear instructions that even my limited abilities could understand.
And I highly recommend using the Dynamic Widget plugin with this framework so you have a completely customizable site.
If you are looking for a framework that rocks look no further than RichWP it will get you where you want to go. Unless of course you are a competing website to mine then just keep on walking. :)
Felix’s RichWP theme is AMAZING. It allowed me to theme out my website exactly how I wanted to. I thought the price for the framework was very reasonable considering how easy it was to navigate using his GUI. His technical support was top notch as my questions were answered in a time manner. I don’t know what else to say about it….
BOTTOM LINE IS PURCHASE THIS WORDPRESS FRAMEWORK….PERIOD!
Thanks Felix for the great customer service. With other products, I’ve had tech support that left me feeling confused and incompetent. But with you there was no judgement and no attitude … just fast and responsive help when I needed it.
Keep up with the great product. The RichGrid is clean and beautiful.
I am a professional photographer and rely on a solid web page to display and promote my work online. The addition of a blog to keep clients (old and new) up-to-date with current projects has become an invaluable marketing tool for my business. The challenge was to find the right theme that fit my existing brand while displayed my photos in a dynamic and fresh way. When I found the RichWP site and the incredibly elegant design of RichGRID I knew I had the right solution for my blog.
As a total programming novice I was reluctant to get into the blog world without doing my homework. The RichWP Manual has been an invaluable resource for getting me up and running in short order. The technical details about how to optimize site performance are advanced tips that anybody can take advantage of. In the matter of a few days I went from zero to full throttle with the support and tutorials on the RichWP site.
However, the single most valuable assets is Felix! Good technical support is hard to come by. Felix has consistently delivered thorough, clear and fast responses to every one of my questions. Walking a novice through the simplest and most advanced elements of blogging and site design was no small task, but Felix took it in stride.
I am grateful for the support and patience that Felix shares with customers – priceless.
I’m a professional photographer from Spain, and I built my new website, with the RichWP photo theme. I tried a lot of free photo themes, but none could satisfy all my requirements. The RichWP FrameWork is amazing and so flexible. IIt enables me to create the exact design I was looking for. I’m very happy and satisfied with Felix support as well. I’m not an expert in web design, but when I have a problem, Felix helps me as fast as he can.
Thanks for all, Felix.
Felix was exceptional, quick, and willing. Not intimidating at all. Thanks for all your help! I can’t wait to build my site with this beautiful framework and theme.
Felix. Cool name and support and thanks for helping me solve those problems.
Hands down, Felix has provided me with some of the best Customer Service that I have ever received. He was available at all times (even on vacation) and was more than willing to answer and help with all of my questions. If you are considering purchasing, not only is this one of the best themes I have ever built out a site on, but Felix provides unparalleled support after your purchase. Thanks so much Felix!
RichWP is an awesome framework.
I have used pretty much all the theme frameworks out there and I find your framework by far the best. The fact that it uses 960gs makes it even better.
I no longer have to code my own themes cause RichWP is versatile enough to make it look exactly like I want.
Also your support has been excellent.
Thanks again
Shane
I bought this framework + RichGRID on a leap of faith.
I could not be more pleased. It’s one of the few times that I’ve seen an honest product. I have little coding experience, but am able to easily tinker with the framework to achieve the look that I want.
As for support, no question is too small for Felix to answer. I was hesitant to request assistance on such a small issue, but sure enough Felix responded in a matter of hours with the answer that I had been looking for !
In the end, I highly recommended this tool-set to the average person, it’s really user friendly and well designed. After about an hour of browsing through the options I had a basic understanding on how it all worked. I couldn’t see myself using anything else to build my studio site.
Felix, I am so glad that I purchased your framework and couple themes so far :). Love your ideas and designs. And now you added the RichMagazine theme. In the recent past I looked at so many magazine style themes, and now … I don’t have to anymore. Thanks for the great work!
The RichWP Framework and themes are terrific. Felix is at the top of his game.
The best part is the incredible after-the-sale support he offers. I don’t know
when he sleeps. He went way above and beyond what would be expected when I
launched my first national site McDermottReport.com.
Dan McDermott is an award-winning former U.S. radio talk show host and publishes
three Virginia newspapers: Warren County Report, The Lynchburg Times and The
Sherando Times. He is also a blogger for The Huffington Post.
The flexibility that the RichWP framework offers is fantastic. I’m able to come up with various cool designs while working within the one theme. Felix is always there to help with questions as well!
Thanks so much for the super-fast response and help to my queries! I’m really enjoying using the RichWP framework. I’ve never used templates before, but I loved the designs you offered.
There are many choices in WordPress themes. Clubs that charge monthly fees and “free” themes. None of these offer as much flexibility as RichWP. And, none have the amazing responsiveness of Felix. Don’t worry if you are a novice, you can make a beautiful site with his framework.
I have used Felix’s themes (Affiliate and RichBIZ) for about a year now and the couple of times that I had an issue Felix was very quick to help me. The response has always been fast and the problems corrected right away.
I have found the FrameWork and themes to be powerful, yet easy to work with and I have not needed a reason to look for another theme.
If you are looking for a flexible WordPress theme, RichWP is the way to go.
Alan
I wanted a site that was easy to navigate.
I wanted a site that was unique.
I wanted a site that was beautiful.
My business is images — features films, commercials. Clients expect a first-rate presentation. Finding a theme that could deliver has cost me plenty of sleep — and plenty of hair. Twice I started working with other companies; both experiences ended in disaster. Their themes were impossible to modify, and their tech support could best be described as hostile.
Then I found the RichWP Visual theme. What a difference! The interface is easy, even to us code-challenged types. More important, it’s been constructed to facilitate modification; it’s incredibly designer-friendly.
And Felix has been a joy to work with.
Thank you for making such a great product. Thank you for saving my hairline.
Alan Munro
Moving Target
I am an artist striving for aesthetic excellence. I am an engineer committed to innovation and robust solutions. I am a people person pursuing happiness.
RichWP delivers aesthetic, innovative, and robust solutions with superb customer-care, and I am a happy customer.
I highly recommend RichWP products and services.
I tried a couple of themes before I found RichWP Photo theme. None of them could do what I envisioned and the customer support was awful. It was really frustrating. I finally bought RichWP theme framework and am really impressed. It is so flexible and the customer support is amazing. Felix replies quickly and efficiently solves your problem.
I will definitely recommend this theme and framework from now on and will continue to use it in the future for any other projects.
Thanks Felix!
Tala
Tala Nicole Photography
Amazed how fast Felix responds to questions. Thanks for a great theme framework and for great support you give your customers.
Alex
I challenge anyone to nominate a more responsive & helpful developer whose willingness to assist goes beyond the call of duty. Felix is a gentleman & his framework is world-class.
Not much can be said about Felix, he has a superb product and his customer service is second to none. Forget the copy-paste replies. Felix provides genuine personalized one to one customer services. Thumbs up, highly recommended!
I’m really pleased I found RICH WP, Great Product and easy to use.. Felix and has been V help along the way, you can’t go wrong…
The last time I left a testimonial here was back in September of 2010. During the last year and a half I’ve had to let my web presence fall into disrepair due to personal reasons. A short while ago I have been able to revisit my work and to move on with it.
In a matter of a day or so I did something way wrong with my original install of Felix’s FrameWork. It was totally broken in my eyes, and nearly brought me to my knees in tears.
I have to give Felix a big “show your love” for his excellent customer support.
When I realized that I did not have a clue about what I did wrong, I approached him with an offer to hire him to set things straight with my site. IE re install etc., and to get it back up and running the way I liked it.
Felix got back to me promptly with what it would cost, which was, (or would have been), very reasonable.
However at the same time he worked with me on my crippled install to straighten things out by starting an email conversation with me as to what I was doing and how to do it. He sent me updated materials as well to use for the new install I was doing. Within a day I had things back up and running to my tastes!
I can’t think of anyone who would give the kind of generous support that he gave me, especially more than a year after I initially purchased his product. His support is one on one, and is truly top shelf!
Highly recommended.
I just wanted to write to let you know that I purchased RichWP a few months ago and have been very happy with the framework you created. I really don’t have any knowledge of web code or site building and was just looking for something that gave me control over building a WP site. There were a few things that I wanted that I had to bring a friend in to help me with, but for the most part I found the framework very intuitive.
Here’s the site that I made – http://www.mariettaleis.com/
It just launched so there may still be a few tweaks, but I think it all worked out pretty good.
Anyway I will probably be using one of your other child themes for a more business oriented site in the near future. Thanks for your work.
I am fairly new to the world of wordpress and blogging. The past few months I have been trying to learn html code to create my blog. I was hitting so many roadblocks. I have been trying to find a theme that was close enough to what I wanted so I would not have to do too much with code. I did not find any themes that I though were good enough, they were too busy or did not contain the elements I wanted. I finally found this theme! You can customize it exactly the way you want without code. I would have save my time and sanity if I found this sooner. I had a little trouble with the uploading of the theme files to ftp. I contacted Felix and within the same day he contacted me back ready to help. A few more emails and I was set up and ready to go!
I would definitely recommend this, whether you are a newbie or a veteran, you can create exactly what you need.
Guess you can’t find a better support. Let me list a few details about it:
- Fast (mostly very fast),
- patient (even though I hit him hard with many questions),
- creative (finds neat solutions for PHP, CSS, HTML),
Simply the best and highly recommended.
The themes are excellent, easy to use for the digitally less brilliant among us, and Felix’s support is even better.
Highly recommended by Studio Sterk Merk.