Comments on: Support

By: Kerrin O'Regan

Kerrin O'Regan — Mon, 30 Apr 2012 20:47:21 +0000

Felix offers one of the best wordpress products on the market. Easy to use, flexible framework, stunning templates and outstanding customer support.

Kerrin

By: Charles Plant

Charles Plant — Thu, 19 Apr 2012 21:04:35 +0000

Great support. Felix’s patience for user stupidity is boundless. Furthermore he is very fast at responding. Excellent work and a great theme.

By: Trent Goodbaudy

Trent Goodbaudy — Tue, 17 Apr 2012 23:52:33 +0000

Felix was EXTREMELY helpful when I needed help! He provided me with detailed instruction on how to achieve exactly what I wanted (even when I didn’t know exactly what I needed). Thank you so much, and now I am beginning to realize the true power that this framework has to offer and the fast and professional support is like the icing on the cake! More than worth it!

Thank you and Cheers!

By: Jamie

Jamie — Thu, 29 Mar 2012 17:24:53 +0000

Framework is flawless. Felix was super helpful with my questions (even the dumb ones!).

I Highly recommend him.

By: Sebastian Lim

Sebastian Lim — Tue, 21 Feb 2012 06:03:54 +0000

After searching the web for good WP themes, I came across RichWP and immediately like what I saw. Proceeded and bought the entire package with no hesitation. I must admit I’m not technically inclined but the documentation helps alot. And the technical support provided by Felix is top notch…simple, straight to the point.

I categorically state THIS is the best WP Theme money can buy. Highly recommended!!

By: Studio Sterk Merk

Studio Sterk Merk — Sun, 22 Jan 2012 18:31:33 +0000

The themes are excellent, easy to use for the digitally less brilliant among us, and Felix’s support is even better.

Highly recommended by Studio Sterk Merk.

By: Carsten Semmler

Carsten Semmler — Sun, 18 Dec 2011 15:42:20 +0000

Guess you can’t find a better support. Let me list a few details about it:
- Fast (mostly very fast),
- patient (even though I hit him hard with many questions),
- creative (finds neat solutions for PHP, CSS, HTML),

Simply the best and highly recommended.

By: Jenn M

Jenn M — Mon, 21 Nov 2011 22:54:25 +0000

I am fairly new to the world of wordpress and blogging. The past few months I have been trying to learn html code to create my blog. I was hitting so many roadblocks. I have been trying to find a theme that was close enough to what I wanted so I would not have to do too much with code. I did not find any themes that I though were good enough, they were too busy or did not contain the elements I wanted. I finally found this theme! You can customize it exactly the way you want without code. I would have save my time and sanity if I found this sooner. I had a little trouble with the uploading of the theme files to ftp. I contacted Felix and within the same day he contacted me back ready to help. A few more emails and I was set up and ready to go!

I would definitely recommend this, whether you are a newbie or a veteran, you can create exactly what you need.

By: Luke Dorman

Luke Dorman — Thu, 17 Nov 2011 01:12:33 +0000

I just wanted to write to let you know that I purchased RichWP a few months ago and have been very happy with the framework you created. I really don’t have any knowledge of web code or site building and was just looking for something that gave me control over building a WP site. There were a few things that I wanted that I had to bring a friend in to help me with, but for the most part I found the framework very intuitive.

Here’s the site that I made – http://www.mariettaleis.com/

It just launched so there may still be a few tweaks, but I think it all worked out pretty good.

Anyway I will probably be using one of your other child themes for a more business oriented site in the near future. Thanks for your work.

By: Steve Burns

Steve Burns — Wed, 09 Nov 2011 15:47:07 +0000

The last time I left a testimonial here was back in September of 2010. During the last year and a half I’ve had to let my web presence fall into disrepair due to personal reasons. A short while ago I have been able to revisit my work and to move on with it.

In a matter of a day or so I did something way wrong with my original install of Felix’s FrameWork. It was totally broken in my eyes, and nearly brought me to my knees in tears.

I have to give Felix a big “show your love” for his excellent customer support.

When I realized that I did not have a clue about what I did wrong, I approached him with an offer to hire him to set things straight with my site. IE re install etc., and to get it back up and running the way I liked it.

Felix got back to me promptly with what it would cost, which was, (or would have been), very reasonable.

However at the same time he worked with me on my crippled install to straighten things out by starting an email conversation with me as to what I was doing and how to do it. He sent me updated materials as well to use for the new install I was doing. Within a day I had things back up and running to my tastes!

I can’t think of anyone who would give the kind of generous support that he gave me, especially more than a year after I initially purchased his product. His support is one on one, and is truly top shelf!

Highly recommended.