I aim at making the RichWP Theme FrameWork as easy to install and set up as possible. However, if you run into problem I am there to help you out. Check the testimonials below. I take great pride in my support and I won’t let you stand in the rain.
Let’s solve your problems right away. As long as these concern my WordPress themes, please consider me an expert! But if you are having a tough time with WordPress in general, I can probably help you out too.
Anyway, over 80% of the support requests I have received in the past were being solved by pointing out the right page in the manual. However, I have completely rewritten the manual and created a couple of very helpful tutorial videos.
To minimize response time check the manual and the tutorials before you hit me up with a support request.
Email: felix@richwp.com
Skype: felixkrusch
All the support for the initial setup on any of my WordPress Themes is FREE. I am not the kind of guy who is billing you right away. However, should you have so much for me to do that it goes beyond the free support, I will let you know instantly. I am currently charging $75.00 USD per hour for all other services.
The support provided by Felix has always been exceptional. Anytime I’ve had a question regarding his RichWP themes, Felix has responded very quickly, resolving any issues or questions I’ve come across.
Thanks Felix for all of your support so far. I highly recommend RichWP to anybody looking for great WordPress themes and amazing customer service!
Mike
I purchased my RichWP theme from Felix to launch the website for my business. My web knowledge is very limited and Felix coached me and gave me the courage to run my website on my own. He had many valuable tips on how to structure my site and which words to use.
When I did have questions, Felix was always there to answer them promptly. I highly recommend RichWP to anyone looking for a WordPress theme. His after-sales service is exceptional!
I recently purchased Felix’s PHOTO theme, and while I am quite experienced in working with WordPress there were a couple of things that are still just outside my level of experience and knowledge.
Felix always came to the rescue – a man of much patience I feel. But Felix is true to his word and offers excellent support, and does it so politely too.
I strongly recommend anyone looking for a great WordPress theme to look no further than RichWP.com and I have to echo the praise of others, his after-sales service truly is exceptional.
Thanks a million Felix.
I purchased Felix’s Rich Corp theme. Being completely new to wordpress, at first I was struggling a bit with the theme and wordpress in general but I quickly figured it all out… thanks largely to Felix. He prides himself on giving great support and I can confirm his support is top notch. He got me all set up and helped me with my problems… best of all he was extremely fast getting back to me. Overall I am glad I bought a theme off of Felix and so far have nothing but good things to say about my experience.
I have been working on precise customizations for a client using the RichWP Photo theme. I have requested Felix’s help more than once and he is always ready and willing to answer questions and help ensure your satisfaction with his themes.
The Big News theme has loads of possibilities for customization. It also includes a number of templates that provide welcome variation. I have put together a number of web sites, but never worked with WordPress, php, before. RichWP, has made site construction an easily understandable task. I ran into some hitches that I couldn’t solve as a novice. But Felix provided me with generous expert support all along the way. There is only one word for this combination of product and service: Excellent!
Felix, is a great help when running into problems, I have purchased two themes from him within the last 8 weeks and I’m very happy. Both sites had different issues that I ran into, Felix was very quick and responsive to my needs, Using Skype to communicate and solve the problem was a great solution. Felix has a great product and stands behind his customers who have supported him.
Tom
TKO Design Group, inc.
I bought the BigNews theme for my “Inside Wolf Kettler” blog, which is a companion to my photography website, http://www.wolfkettler.co.uk.
I had previously used a free theme but felt that my needs would be served better by investing in a paid, “premium” product from a professional developer.
Many paid for WordPress themes require the user to do quite a bit of extra work and to install additional plugins. Not so my theme from RichWP, which worked straight out of the box (or, rather, the download).
Setup was quick and painless. The customisation options allowed me to tie the blog in with the layout and graphic design of my website.
I particularly like the flexibility regarding excerpts vs. the first x number of words on the front page and the control and convenience over how thumbnail images are handled. When I was shopping for a new theme, I found this to be a problem with some other premium themes.
I did run into a couple of smaller problems not to do with the theme but WordPress functionality. Support was very prompt, helpful and efficient.
Overall, the implementation of my new theme was a surprisingly easy and stress-free experience. I would recommend RichWP wholeheartedly.